Alaina Puente Santry - The Bob Kelly Team
Licensed In IA, IL
You are our priority. Our success is determined by how well we deliver our promise to you – to move you from the life you have to the life of your dreams.
We are honored that you have entrusted us with what is most likely the largest financial investment of your lifetime. Exceptional customer service is not only a core value for us but also the foundation of our company’s growth over the last 150 years.
When you work with us, you are part of our family. Please do not hesitate to reach out to us with questions or concerns. We are here to serve you!
We take your feedback seriously. One example of this is that every time you buy or sell with Ruhl&Ruhl Realtors, we will send you a client service survey. You will be able to share your experience with us, and we can learn how to improve and make the experience even better next time. Caroline Ruhl, our CEO, personally reads every survey, makes notes and ensures that all concerns are addressed and resolved.
You, and other clients like you, determine our top company award – the Excellence in Service Award. Our top honor is not based on how many houses an agent sold in a year, or how much they earned. It is based on how well they treated you.
Every year, our agents compete to be the one with the most “excellent” ratings from returned surveys. As a company, we continually strive to provide the highest quality of service in real estate. In doing so, we want to make certain the service we provide is responsive, thorough and conscientious. We continuously challenge our agents, staff and other team members to not just serve you but to exceed your expectations.